Customer Service Representative W/M

Company Description

Your future company:

SOCOMORE is an innovative company in the chemical sector. Founded in 1972, the company continues to grow. We design, manufacture and commercialize surface preparation, treatment, protection and control solutions, mainly for the aerospace industry (Airbus, Bombardier, Dassault Aviation, Pratt & Whitney, etc.). Socomore has a network of subsidiaries, partners, R&D laboratories and factories. We employ more than 300 people with international project experience.

Position Description

The Customer Service Representative (CSR) position requires a very high degree of consistency and attention to detail. Prerequisites are excellent communication skills, a high level of computer literacy, good customer service skills, and proficiency in order entry, shipping, HAZMAT certifications, import/export requirements, and quality procedures. This person must also be dependable in attendance and performance.

Essential Duties and Responsibilities:

• Customer Service Skills (ability to answer phone, quote pricing, answer customer questions, etc.)
• Computer Skills (proficiency in Peachtree Accounting, Microsoft Word & Excel, Labelworks, various shipping programs/websites)
• Quality Program (must learn and comply with our AS9100 Rev C Quality Management System, responsible for producing Certificates of Conformance, Test Reports and processing Quality Documents such as completed Sales Orders)
• Scheduling (schedule production/filling of orders in conjunction with Production)
• Inventory Control (track and manage inventories, keep Lot Log up to date and accurate)
• Shipping (must know commercial shipping procedures, produce commercial invoices, Dangerous Goods documents and complete DOT/IATA HAZMAT certification)
• General office duties (filing, managing supplies, literature requests, etc.)

Key Qualifications:

• Education:  A minimum of a high school degree with 2 years previous experience.  Less experience may be acceptable with a college or associate's degree.
• Customer Service Skills (ability to answer phone, quote pricing, answer customer questions, etc.)
• Computer Skills (proficiency in X3, Microsoft Word & Excel, various shipping programs/websites)

Réf: 53b185b0-e5a0-410b-8220-938c3784b282